1. Flawed or damaged
We inspect our fabric to the best of our abilities. Due to the nature of digital printing, any minor flaws less than an inch that will not impact the fabric appearance in its entirety will not be discounted/refunded.
If you receive a flawed or damaged order, we are always willing to refund it. Please provide a photo and clear description of the damage or flaw to email@example.com and we will send the best return address according to your location. For flaws that are on or within 3 inches of the selvage, such as bleed through, (they aren't very common) we do not offer reprints/refunds.
There is some instances where each fabric roll will have a quality check hole from the manufacture/supplier. When these holes occur we make sure they are under 4-5inches per yard or 2-2.5 inches per half yard. Since we make each yard 4 inches bigger and each half yard 2 inches bigger, this allows for the extra yardage to make up for any quality check holes. If there are multiple holes or holes bigger then the allowed size we will reprint any fabric that was affected!
Occasionally we offer “fabric purges” items that are sold at discounted rates that may contain flaws. If your order does contain an item from a fabric purge and does have a flaw this is not grounds for a refund.
You have 5 business days to let us know if there’s an issue. Check your order promptly after you receive it to avoid missing the window. All returns must be unwashed and uncut or they are not eligible for a refund. Any flaws brought to our attention after this time period will not be eligible for a refund.
Once we confirm the issue after we receive your return, we will refund to original payment within 14 days. If the issue is not confirmed as flawed or damaged, we will ship back the returned package to original order address and cancel refund request.
2. Color/Texture tolerance
Color differences due to the display settings of your computer monitor are not grounds for a refund. Tolerance is a normal result when monitor is in RGB mode and printer is CMYK ink.
Due to the fact that we use different suppliers, texture may vary from roll to roll. We try to stick with our normal suppliers as much as possible, but occasionally we have to reach out to new ones. If rolling does occur with your material this is not grounds for a refund.
3. Design issue
You are responsible for the final print. If you upload a non seamless or low resolution image that is not grounds for a refund. Please ensure your image is high quality and seamless before purchasing.
4. Delivery & Additional Shipping Costs
If your package is held at your PO due to underpaid postage it is the customers responsibility to pay. We pay exactly what you are charged for shipping, but sometimes for larger orders additional postage is not calculated at checkout.
Our production time takes 7 business days before shipping. We are not responsible for delayed shipping once the package is scanned in. We are not responsible for lost/stolen packages. Please reach out to your local post office if this occurs.
5. Delayed TAT
In the event of natural disaster, TAT may be delayed. In these cases we will update our Facebook group as often as possible and refunds/cancellations will not be available on any orders.
6. Wrong file/base fabric
If you submit the wrong file, scaling, or base fabric for your order BEFORE it is printed, your order will be canceled and you must resubmit it. Once the order is printed it cannot be canceled or changed. Due to the fact that the merchant must pay fees on canceled orders, a 2.9% + 30 Cents CC fee will be kept by Kinley & Mae Custom Fabrics LLC.
7. Order Cancellation
Once your order has been printed to paper or pressed to fabric we do not allow cancellations unless we are past our TAT.
8. Permission Of Use
I agree that I have permission to use the designs that are uploaded and sent in to be printed or that I have made these files myself and they do not contain any copyright infringement. If infringement is found I agree that I am solely responsible for the repercussions of getting something of that nature printed. I agree that in situations were fabric is overprinted by mistake or fabric has damages I give Kinley & Mae the permission to sale these items.